Terms and Conditions

Joliegirl is committed to providing you with the best online buying experience. We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. If you are dissatisfied with your purchase, we will exchange such purchase; provided it is unused, in its original condition and in its original packaging. Please notify us by email at support@shopjoliegirl.com. Note that you must send your hair back to us and we highly recommend you use a national mail service with tracking services. Please include your order number and the details for your exchange. Please mail your exchange to:

Joliegirl Return

1004 Cobb Parkway North

Suite E

Marietta, Georgia 30062

Once we receive your returned hair, we will do our best to meet your request based on the inventory on hand.

Please Note that ALL SALES ARE FINAL. No Refunds will be permitted. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

Payment Terms

Terms of payment are 100% of the purchase price is due at the time or purchase. We accept Paypal and all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our products and merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed.

Order Processing and Shipping

Our business hours are Monday through Friday from 9:00 am to 6:00 pm EST. Our standard shipping will take 1-2 business days to deliver on the East Coast and 2-3 days on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination. If you need your hair next day, we offer overnight service!   Orders received before 12:30pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Please allow for additional processing time during special promotions and sales events.

Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order please email us and we will notify you once the product is back in stock.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction.

Return policy

At Joliegirl, we maintain a very high standard of quality and our primary focus is to make sure you are completely satisfied. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping.

Due to the nature of our products, all sales are final.

Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. MING CAN WE KEEP THIS SENTENCE: If Joliegirl verifies and agrees that the product is defective in any way, we will exchange or replace the item.

 Shipping Delays

Do not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement please plan to place your order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Please confirm the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee the carrier charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

Limitation of Liability

Joliegirl, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available, or the provision of services and support. Joliegirl, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Without limiting the foregoing, the Products and services provided hereunder are provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

All Joliegirl clients agree that for any liability related to the purchase of products, Joliegirl, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount you pay for the purchase of products under this agreement. You agree that for any liability related to the purchase of services not bundled with products under this agreement, Joliegirl, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount you pay for the purchase of services under this agreement.

Copyrights, Trademarks And Other Rights

The trademarks, logos, images, and service marks (collectively the “Trademarks”) displayed on the Site, are registered and unregistered Trademarks of Joliegirl, LLC and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Joliegirl, LLC or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as expressly provided in these Terms and Conditions, is strictly prohibited. You are also advised that Joliegirl, LLC will aggressively enforce its intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.

Programs

Joliegirl, LLC reserves the right to cancel or change any program without notice at any time.

Policy Changes

Joliegirl may at any time revise these Terms and Conditions. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.