FAQs

My payment was rejected by Paypal. Why?

We use Paypal to process payments for security reasons that include protecting our customers. Paypal will periodically reject payments if the customer isn’t logged-in to an existing Paypal account or if the credit card being used has never been used with Paypal. This issue can be resolved quickly by calling Paypal at 402-935-2012 .


What kind of hair do you sell?
Joliegirl sells variations of top quality Indian and Brazilian 100% virgin hair.  


What does virgin mean?
Virgin means that the hair is human and unprocessed. Our hair is not chemically-treated or dyed, which gives you more freedom to straighten, dye/color, and style your Joliegirl hair over long periods of time with the proper care and maintenance.


Can I straighten or dye Joliegirl hair?
Yes! Joliegirl hair is 100% human hair, so you can straighten and/or dye our hair.


What shampoo and conditioner should I use?
We currently do not recommend a specific brand of shampoo and conditioner, but we believe it’s important to use a quality, moisturizing shampoo or cowash and a good conditioner before and after installation. For more details regarding the care and maintenance of your hair, see the Joliegirl Care and Maintenance page on our website.


Do you ship internationally?
We can ship to Canada only.  We plan to add international shipping in the near future.


Why isn’t my tracking number working?
Our fulfillment team will send you an email including a tracking number once your order has been sent to the delivery service. The delivery service may take up to 24 hours to scan your package. Although you received a tracking number, it may take up to one day to activate the tracking number. Do not discard the email including the tracking number until your order has been delivered.


How many bundles are sold together?
Our bundles are sold separately.  


How many bundles do I need?

The perfect number of bundles largely depends on the look you want to achieve. Generally, the longer the hair, the more bundles you will need to get a fuller look. Two to three bundles could be a good start for hair at 14” long up to 26” long.

 

How many bundles do I need for a full head?

The perfect number of bundles for a full head largely depends on the look you want to achieve. Anywhere from two to six bundles could produce your desired look. Six bundles produces a very voluminous look. Remember, it’s probably best to increase the number of bundles for hair lengths 26” and longer.


How do I care for my Joliegirl hair?

The proper care and maintenance will extend the life of your Joliegirl hair. See the Joliegirl Care and Maintenance page on our website for instructions. Also check out our Blog on our website for fun facts and care information.



What color is the hair I want to purchase?
All of our hair is 100% virgin hair; it has not been processed or dyed. The hair we sell naturally has a dark brown to black color. You can dye it any color you’d like.



Why haven’t I received a confirmation email after placing my order?
Email confirmations are automated and may be flagged as SPAM or Junk E-mail depending on your e-mail setting. If you are unable to locate your confirmation email, then email support@shopjoliegirl.com for assistance.

 

Where can I ask a question that hasn’t been answered in the Joliegirl FAQs?

Questions can be sent to support@joliegirl.com. Our Instagram page is not the best place to get a question answered sufficiently.

 

Do you have a customer service email address?

Our customer service email address is support@shopjoliegirl.com .

 

What’s a phone number I can use to reach Joliegirl?

The best customer service contact for us is support@shopjoliegirl.com .

 

When will my hair ship?

Orders received by 12:30p are processed and shipped the same day, although weekend orders will be processed on Monday morning. Details concerning shipping are located on the Shipping page of our website.

 

How long does shipping take?

Your order must be processed before it is shipped.  Processing can take up to two days, but same-day processing is possible for orders placed before noon during the week.  Express shipping can take 2- 4 days, and standard shipping can take 5- 10 days. Shipping may take longer during sale periods.  Details concerning shipping are located on the Shipping page of our website.

 

Can I track my shipment?

Yes. A tracking number will be sent to you in an email once your order is fulfilled.

 

Do I have to sign for my package?

Joliegirl shipments require signatures at delivery to ensure our packages arrive at the correct address. It’s recommended that you sign for your own Joliegirl deliveries if possible instead of someone else in the household.

 

How do I learn about promotions and discounts?

Sign up for emails through our website to stay updated on our promotions and discounts. Make sure you also follow us on Instagram, Facebook, and Twitter.

Do you refund?

No. See our policies regarding exchanges on the Terms and Conditions page of our website.